Bus company apologies for abusive behaviour by Kidderminster to Ludlow bus driver on Friday

I wrote up the story of the last bus from Kidderminster yesterday morning. It was a seriously bad journey. Reflecting on it, I am amazed how calm the passengers were. They argued with the driver but he was leading the abuse.

We have now heard from the bus company and the main driver on the route. I publish the responses below. I couldn’t ask for a better response. There are still many questions about why this occurred. We’ll pick up those first thing tomorrow.

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A bad start to new 292 Ludlow Kidderminster bus service as driver rows with passengers and even shoves one

The new 292 service hadn’t been easy to negotiate but we finally got a timetable. The new service began on Monday and reports from passengers had been favourable. It was all going well until Friday afternoon. The last bus back from Kidderminster to Ludlow was like nothing I had ever experienced. The bus was driven at high speed, overtaking everything on the Bewdley Bypass. At Cleobury Mortimer, it began to get very difficult. The driver was shouting that the service didn’t go to Ludlow. A row with passengers escalated but we did get to Ludlow 15 minutes early. There the driver capped off this extraordinary journey by shoving a woman in the back as she got off the bus. The passengers were not to blame for this situation.

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At last! A timetable for buses between Ludlow and Kidderminster from next Monday

This has been a tortuous process. The new timetable is not quite finalised. But we know enough tonight to publish the details of the replacement service between Ludlow and Kidderminster that will begin next Monday, 16 April 2018. The 292 service will run seven trips each way on schooldays, maybe six trips out of term and on Saturdays – a few details need to be finalised. First bus out of Kidderminster will be 7.30am and the first from Ludlow at 8.30am. The run time will be shorter and will bypass the estate roads at the Kidderminster end. Hooray!

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The future of the Ludlow Kidderminster bus service is… (we don’t know – updated)

Update 29 March 2018

I met Shropshire Council’s Transport Commissioning Manager for Passenger Transport yesterday afternoon to discuss the future of the Ludlow to Kidderminster bus service. He was as perplexed by the events surrounding a replacement service for the 2L as anyone but gave assurances that a peak hour service will operate between Ludlow and Cleobury come what may.

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