Shropshire Council’s customer service centre answers enquiries on about 50 or so council services, including by phone. The telephone lines are currently open for 54 hours, six days a week from 8am to 6pm Monday to Friday and 9am to 1pm on Saturdays. The council is consulting on options to reduce the call centre hours to five days a week and presenting three options: 30 hours a week. Monday to Friday 9am to 3pm, closed Saturdays (the councils preferred option). 30 hours a week. Monday to Friday 10am to 4pm, closed Saturdays. Monday and Tuesday 9am to 3.30pm, Wednesday and Thursday 9am to 3pm, Friday 10am to 3pm. The option of no change is not available. Neither is the option of cutting the little used hours, before 9am, after 5pm and Saturday mornings, while retaining a full service at peak times. I have nothing against a shift from telephones to […]
Tag: services
Barclays in Ludlow to close on August 26 leaving more than 250 customers without a local bank (updated)
Customers of Barclays have received a letter today (20 May) stating that Barclays on King St Ludlow is to close on August 26 at 12:00pm. This bank doesn’t just serve Ludlow. It caters for a very broad hinterland. Having banks is one of the things that makes Ludlow town centre tick. People come to bank and then they shop. We have already seen the loss of HSBC, which is being converted into Specsavers. With the loss of Barclays, we will be down to three banks. Lloyds, Nationwide and NatWest. How long will those survive? Banks that close their branches say people should do their transactions online. Many people, particularly older people, are not comfortable with digital technology. There are also many businesses in Ludlow that deal with cash. Barclays says cash can be paid in at the Post Office. But the Post Office service in Ludlow is very poor. The […]
DPD driver Paul Pugh to remain in Ludlow after textbook campaign
Congratulations to all those that campaigned to keep DPD driver Paul in Ludlow. It is invidious to single out individuals but the campaign was led brilliantly by Emma Elizabeth Kennet. So many others took part. Hundreds of people emailed DPD’s chief executive and chief press officer. The news came in Tuesday afternoon, DPD are to keep Paul in Ludlow. This was a textbook campaign. Short, sharp and driven on social media with hundreds of contributors. I’m impressed.
Ludlow to lose Paul our favourite courier in New Year when DPD shuffles rounds – please protest to the company
Seven years ago, who would have thought that we would see so many couriers everywhere delivering in vans and cars? But online shopping has grown. Especially this year when so many of us have been in one lockdown after another. Many of us have got to know Paul Pugh, the cheery delivery man in the red DPD van. Despite his intimate knowledge of our town and friendly service, DPD plans to move him to a round in Birmingham early next year. He is not happy and neither are we. Please protest by emailing dwain@dpdgroup.co.uk.
Bromfield to get mobile post office on Thursdays after current post office closes at the end of month
Bromfield Post Office is to close at the end of the month. Thanks to the hard work of the Bromfield parish council clerk, it will be replaced by a temporary mobile service on Thursday mornings. This will also be on the Food Centre site. This is good news for Bromfield and those that travel from surrounding parishes to use the popular post office. The post office will be open on Thursdays only, between 10am and 12pm midday.