The new 292 service hadn’t been easy to negotiate but we finally got a timetable. The new service began on Monday and reports from passengers had been favourable. It was all going well until Friday afternoon. The last bus back from Kidderminster to Ludlow was like nothing I had ever experienced. The bus was driven at high speed, overtaking everything on the Bewdley Bypass. At Cleobury Mortimer, it began to get very difficult. The driver was shouting that the service didn’t go to Ludlow. A row with passengers escalated but we did get to Ludlow 15 minutes early. There the driver capped off this extraordinary journey by shoving a woman in the back as she got off the bus. The passengers were not to blame for this situation.