We’re told we live in an internet age. The need to meet people face to face to get advice and solve problems is not as important as it once was. The growing views is that everything can be done by telephone or online. That means that in an age when money is tight, councils can rely on call centres and computers to steer people though the sometimes labyrinthym procedures for benefits, permits and payments. That’s the thinking behind Shropshire Council’s plan to reduce the opening hours of its drop-in service in Ludlow Library from four days to two days a week. If the plans go through, the Ludlow customer service point, as the service is known, will only open between 9.30am and 5.00pm on Tuesdays and Fridays. This is yet another cut as Shropshire Council runs out of cash for many services.